Privacy Policy
1. Introduction
This Privacy Policy explains how ConnectLove Ltd ("we," "our," or "us"), a company registered in the United Kingdom with company registration number 16454371 and registered address at Hamilton House, Mabledon Place, London, WC1H 9BB, collects, uses, and shares your personal information when you use our services, including our website and mobile application (collectively, the "Service").
We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
2. Data Controller
ConnectLove Ltd (Company Registration No. 16454371) is the data controller responsible for your personal information. If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at:
Email: privacy@connectlove.net
Address: Hamilton House, Mabledon Place, London, WC1H 9BB, United Kingdom
3. Information We Collect
3.1 Information You Provide
- Account information (name, email, date of birth, gender)
- Profile information (photos, biography, occupation, location)
- Questionnaire responses and preferences
- Communications with other users
- Customer support communications
- Limited billing metadata from our payments provider (e.g., transaction IDs, subscription status) for account servicing. We do not receive full payment card details.
3.2 Information We Collect Automatically
- Device information (IP address, browser type, operating system)
- Usage information (how you interact with our Service)
- Location information (with your permission)
- Cookies and similar technologies
4. How We Use Your Information
We use your information for the following purposes:
- Providing and improving our Service
- Matching you with potential partners
- Facilitating communication between users
- Processing payments and administering subscriptions
- Sending service-related communications
- Personalising your experience
- Ensuring safety and security on our platform
- Complying with legal obligations
We process your information on the following legal bases:
- Performance of our contract with you
- Your consent
- Our legitimate interests
- Compliance with legal obligations
4A. Payments Processing
In-app subscriptions on Android are processed through Google Play Billing and on iOS through Apple App Store. Subscription management and entitlement tracking is handled by RevenueCat. We do not store or process full payment card details. For billing support, please contact us at info@connectlove.net.
5. How We Share Your Information
- Other ConnectLove users (as part of the matching service)
- Service providers (processors who help us deliver the Service)
- Payments Providers: Google Play Billing, Apple App Store, RevenueCat
- Affiliates and business partners
- Law enforcement or regulatory authorities (when legally required)
We do not sell your personal information to third parties.
6. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
When we transfer your information outside the EU/UK, we implement appropriate safeguards including standard contractual clauses approved by the European Commission and the UK Information Commissioner's Office.
7. Data Retention
We retain your information for as long as necessary to provide our Service and fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
If you delete your account, we will delete or anonymise your information within 30 days, except where we need to retain certain information for legitimate business or legal purposes.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Restrict or object to processing
- Data portability
- Withdraw consent
- Lodge a complaint with a supervisory authority
To exercise these rights, please contact us at privacy@connectlove.net.
9. Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your interactions with our Service. You can manage your cookie preferences through your browser settings.
For more information, please see our Cookie Policy.
10. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
11. Security
We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Payment transactions are handled entirely by Google Play Billing and Apple App Store. ConnectLove does not store payment card details.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the App or via email. We encourage you to review this Privacy Policy periodically.
13. Contact Us
Email: privacy@connectlove.net
Address: Hamilton House, Mabledon Place, London, WC1H 9BB